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SHEA GLOBAL
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SHEA GLOBAL · AI & Intelligent Automation

AI Agents & Intelligent Assistants

One AI assistant is added to one website and answers from up to 500 approved initial documents. Questions it cannot answer with sufficient confidence are handed to a person.

FIXED PRICERp85.000.000Fixed pricing applies only to the signed scope. LLM, speech, cloud, API, licensing, tax, traffic, domain, and other provider costs are separate unless expressly contracted.

Is this service right for you?

Help website visitors find answers from your approved information while keeping staff in control.

One AI assistant is added to one website and answers from up to 500 approved initial documents. Questions it cannot answer with sufficient confidence are handed to a person.

Is this service right for you?

Organisations receiving repeated questions about services, products, procedures, or guidance that is already documented.

When this service becomes useful

Consider this service when staff spend significant time answering the same questions and approved information is available as a reliable source.

Where the solution is used

The assistant operates on the customer’s website. Source documents, dashboard access, data retention, provider, and topic boundaries are agreed before activation.

How the project moves forward

We begin with the business need, not with a technology we want to sell.

  1. 1

    Choose one use case, intended users, and the topics the assistant may or may not answer.

  2. 2

    Prepare and review source documents and the escalation rules for human support.

  3. 3

    Integrate the assistant and test answers, uncertainty, privacy, and failure cases.

  4. 4

    Hand over the dashboard, configuration, administration guide, dependency list, and test evidence.

Included in the package

Customer Outcome

One AI assistant integrated into one website to answer from an approved knowledge base, hand uncertain cases to a person, and provide an administration dashboard.

Included in the packageIncluded core capability
Agreed before the project beginsDetail to agree before contract
Available for separate discussionNot included without further approval
Not includedOutside the base package

Approved Core Features

Agreed before the project begins
Included in the package

One AI Assistant

One persona and one primary use case.

Agreed before the project begins

Name and persona, language, objective, permitted and refused topics, fallback behavior, and response boundaries.

Included in the package

Website Integration

Assistant widget or entry point on one website.

Agreed before the project begins

Embed location, mobile and desktop presentation, loading and error states, brand identity, target domain, and CSP.

Included in the package

Knowledge Base up to 500 Documents

Up to 500 initial source documents.

Agreed before the project begins

Accepted formats, per-file size, copyright, deduplication, chunking and indexing, document versions, and update schedule.

Included in the package

Knowledge-grounded Answering

Answers reference approved sources.

Agreed before the project begins

Source priority, unknown-answer policy, quotation limits, prompt-injection defense, and conflicting-source handling.

Included in the package

Handoff to Human

Escalation when the assistant is uncertain or asked.

Agreed before the project begins

Handoff triggers, admin/email/CRM destination, service hours, contact fields, consent, and ticket status if agreed.

Included in the package

Admin Dashboard

Activity visibility and source management.

Agreed before the project begins

Conversation list, date and status filters, document settings, admin access, and the final volume summary.

Included in the package

Privacy-retained Chat History

Conversation history retained under the agreed privacy policy.

Agreed before the project begins

Retention, PII redaction, consent, data access/deletion, backup, and visitor-data separation.

Included in the package

Basic Access Controls

Restricted access to the administration panel.

Agreed before the project begins

Admin role, password reset, session timeout, minimum action audit, and data permissions.

Included in the package

QA, Documentation & Deployment

Testing and solution handover.

Agreed before the project begins

Benchmark questions, valid/invalid answers, prompt-injection tests, handoff, browser support, and deployment gate.

Included in the package

Package Limits

One assistant, one website, and up to 500 initial documents.

Not included

Exclusions

  • Multi-agent orchestration, voice bot, proprietary-model fine-tuning, official omnichannel WhatsApp, and enterprise integrations outside the scope lock.
  • Perfect accuracy, hallucination-free guarantees, high-risk autonomous decisions, model training, and inference or hosting costs.
Included in the package

Deliverables & Handover

  • Working AI widget on the approved target website.
  • Initial knowledge base, admin dashboard, handoff, and agreed retention settings.
  • Prompt and policy configuration, test evidence, admin guide, dependency list, and handover.

Third-party Costs

Provider usage, LLM/STT inference, storage, cloud, licenses, taxes, domains, and third-party subscriptions are not automatically included in the package price.

Included in the package

QA & Acceptance

  • Factual and unanswered questions against the approved knowledge base.
  • Prompt injection, secret-data requests, and admin-access boundaries.
  • Handoff, notifications, retention/deletion, masking, browser/mobile, provider downtime, token cost, and rate limits.
Available for separate discussion

Proposed Enhancements

  • Internal citation and source trace
  • Confidence fallback gate with manual review
  • Cost-per-conversation monitoring

No package-specific add-on price or recurring support fee is published here. Any additional scope requires verified commercial authority and written approval.

Included in the package

90-day Bug Warranty

For 90 days after Final Acceptance, verified implementation defects against the written scope lock are covered. Changed requirements, new features, provider disruption, and operating costs are not warranty bugs. Production deployment requires separate CEO authorization.

Agreed before the project begins

Additional Scope

No package-specific add-on price or recurring support fee is published here. Any additional scope requires verified commercial authority and written approval.

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Discuss your requirements

Discuss your requirements

Tell us which process you want to improve, who will use the solution, and what result you need. We will help identify the most suitable package before preparing a written scope.