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SHEA GLOBAL
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SHEA GLOBAL · SaaS & Business Systems

CRM & Sales Management

This CRM stores contacts and leads, supports one sales pipeline, records activities, assigns tasks, and presents agreed sales indicators.

FIXED PRICERp85.000.000Fixed pricing applies only to the confirmed written scope. Cloud, domain, API, licensing, taxes, and third-party services are separate unless expressly contracted.

Is this service right for you?

Manage prospects, follow-ups, and sales opportunities in one process the team can see.

This CRM stores contacts and leads, supports one sales pipeline, records activities, assigns tasks, and presents agreed sales indicators.

Is this service right for you?

Sales teams within one organisation that need more consistent prospect records and follow-up.

When this service becomes useful

Use this service when customer information is scattered, follow-ups are easily missed, or managers cannot clearly see sales opportunities.

Where the solution is used

Sales staff and managers use the system through a browser with access based on their roles.

How the project moves forward

We begin with the business need, not with a technology we want to sell.

  1. 1

    Map the sales process, pipeline stages, customer data, tasks, and reports.

  2. 2

    Agree on up to three roles, KPI definitions, notifications, and the import format.

  3. 3

    Configure the CRM and test access, activities, reports, and duplicate handling.

  4. 4

    Hand over the system, data template, pipeline and KPI definitions, documentation, and QA evidence.

Included in the package

Customer Outcome

A lead and sales management system for one organization using one sales pipeline.

Included in the packageIncluded core category
Agreed before the project beginsImplementation detail to lock in writing
Available for separate discussionNot included without further approval
Not includedOutside the package price

Approved Core Features

Agreed before the project begins
Included in the package

Contacts & Leads

Stores prospects and contacts.

Agreed before the project begins

Name/company/contact fields, source, owner, status, and deduplication rules.

Included in the package

One Sales Pipeline

Tracks deal stages in a single pipeline.

Agreed before the project begins

Stage names/transitions, value, close date, and win/loss reasons.

Included in the package

Tasks

Follow-up work for staff.

Agreed before the project begins

Assignee, due date, priority, completion, and overdue states.

Included in the package

Activity Tracking

Maintains a sales activity history.

Agreed before the project begins

Call, meeting, note, and email entry types, timestamps, and visibility.

Included in the package

Up to Three Roles

Limits access by role.

Agreed before the project begins

Final role names, permission matrix, and record-level access.

Included in the package

KPI Dashboard

Summarizes agreed sales indicators.

Agreed before the project begins

Lead count, deals by stage, win rate, pipeline value, and KPI definitions.

Included in the package

Reports

Provides sales and activity reporting.

Agreed before the project begins

Columns, date/owner filters, and export when included in scope.

Included in the package

CSV Import & Export

Exchanges structured tabular data.

Agreed before the project begins

CSV template, mapping, validation errors, duplicate strategy, and export permissions.

Included in the package

Basic Email Notifications

Notifies users for agreed events.

Agreed before the project begins

Triggers, recipients, templates, provider, and sending limits.

Included in the package

Package Limits

One organization, one sales pipeline, and up to three roles.

Not included

Exclusions

  • Omnichannel call center and WhatsApp automation.
  • Advanced forecasting and ERP integration.
Included in the package

Deliverables & Handover

  • Live CRM with scoped role access.
  • CSV template plus KPI and pipeline definitions.
  • Administration documentation, QA evidence, and handover.

External Dependencies

Cloud, domain, API usage, email/SMS providers, licenses, storage, applicable taxes, and other third-party services are separate unless the written contract explicitly states otherwise.

Available for separate discussion

Proposed Enhancements

  • Lead deduplication review
  • Sales onboarding checklist
  • KPI dashboard glossary

No add-on price or recurring support fee is published for these packages. Additional features require separately verified authority, written scope, and approval.

Included in the package

90-day Bug Warranty

For 90 days after Final Acceptance, verified implementation defects against the accepted scope are covered. New features, changed requirements, third-party disruption, and unauthorized changes are not warranty bugs. Change requests require approved price and timeline impact before execution.

Agreed before the project begins

Additional Scope

No add-on price or recurring support fee is published for these packages. Additional features require separately verified authority, written scope, and approval.

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Discuss your requirements

Discuss your requirements

Tell us which process you want to improve, who will use the solution, and what result you need. We will help identify the most suitable package before preparing a written scope.