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SHEA GLOBAL
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SHEA GLOBAL · SaaS & Business Systems

ERP & Multi-Tenant SaaS

This package provides a multi-tenant SaaS foundation with two business modules: customer management and invoicing. Each organisation has its own account and data context, while a super administrator manages tenants and core settings.

FIXED PRICERp250.000.000Fixed pricing applies only to the confirmed written scope. Cloud, domain, API, licensing, taxes, and third-party services are separate unless expressly contracted.

Is this service right for you?

One service application for several customer organisations, with their data kept separate.

This package provides a multi-tenant SaaS foundation with two business modules: customer management and invoicing. Each organisation has its own account and data context, while a super administrator manages tenants and core settings.

Is this service right for you?

Digital product companies or service providers that want to offer the same application to several organisations.

When this service becomes useful

The package becomes relevant when a business needs to add organisational customers without creating a separate application for each one.

Where the solution is used

The application is used online by central administrators and authorised users within each customer organisation.

How the project moves forward

We begin with the business need, not with a technology we want to sell.

  1. 1

    Define the service model, tenants, users, plans, and the two included modules.

  2. 2

    Agree on data separation, onboarding, access, invoicing, and resource limits.

  3. 3

    Build the foundation and verify that one tenant cannot see another tenant’s data.

  4. 4

    Hand over the application, data-isolation documentation, administration guide, and QA evidence.

Included in the package

Customer Outcome

A multi-tenant SaaS foundation for customer management and invoicing within isolated tenant contexts.

Included in the packageIncluded core category
Agreed before the project beginsImplementation detail to lock in writing
Available for separate discussionNot included without further approval
Not includedOutside the package price

Approved Core Features

Agreed before the project begins
Included in the package

Multi-tenant Foundation

Each tenant has a separate application context.

Agreed before the project begins

Tenant ID, routing or subdomain, tenant creation, and resource limits.

Included in the package

Tenant Data Isolation

Data is not visible across tenants.

Agreed before the project begins

Query scoping, permission checks, cross-tenant testing, and tenant-aware jobs.

Included in the package

Tenant Onboarding

Administrators create and activate tenants.

Agreed before the project begins

Institution data, active/suspended status, tenant-admin invitations, and validation.

Included in the package

Authentication & RBAC

Role-based application access.

Agreed before the project begins

Final roles, permission matrix, password reset, session expiry, and super-admin access.

Included in the package

Basic Subscription

Basic plan and subscription-status records.

Agreed before the project begins

Plan, start/end date, status, and status changes; automated payment is not assumed.

Included in the package

Super-admin

Tenant oversight and core configuration.

Agreed before the project begins

Tenant list/status, admin management, and basic system overview; unrestricted private-data access is not automatic.

Included in the package

Customer Management

The first included business module.

Agreed before the project begins

Customer fields, create/edit/archive, search, duplicate handling, and data ownership.

Included in the package

Invoicing

The second included business module.

Agreed before the project begins

Invoice numbering, line items, totals, due dates, statuses, PDF/email if agreed, tax rules, and payment-gateway boundaries.

Included in the package

Package Limits

One multi-tenant SaaS foundation with exactly two business modules: customer management and invoicing.

Not included

Exclusions

  • HR, inventory, full accounting, payroll, and complex integrations.
  • Automated billing or payments unless separately approved and scoped.
Included in the package

Deliverables & Handover

  • Scoped SaaS application with tenant and super-admin dashboards.
  • Tenant-isolation, role, onboarding, and module documentation.
  • QA evidence, handover, and Final Acceptance record.

External Dependencies

Cloud, domain, API usage, email/SMS providers, licenses, storage, applicable taxes, and other third-party services are separate unless the written contract explicitly states otherwise.

Available for separate discussion

Proposed Enhancements

  • Self-service tenant onboarding
  • Billing automation
  • Advanced tenant observability

No add-on price or recurring support fee is published for these packages. Additional features require separately verified authority, written scope, and approval.

Included in the package

90-day Bug Warranty

For 90 days after Final Acceptance, verified implementation defects against the accepted scope are covered. New features, changed requirements, third-party disruption, and unauthorized changes are not warranty bugs. Change requests require approved price and timeline impact before execution.

Agreed before the project begins

Additional Scope

No add-on price or recurring support fee is published for these packages. Additional features require separately verified authority, written scope, and approval.

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Discuss your requirements

Discuss your requirements

Tell us which process you want to improve, who will use the solution, and what result you need. We will help identify the most suitable package before preparing a written scope.